Xicom Solutions FZCO (referred to as “the Company,” “we,” “us,” or “our”) has developed this privacy notice to outline our practices regarding the collection and processing of data. By using our Services, you acknowledge and agree to our policies concerning personal information. If you have any questions or concerns, feel free to contact us at [email protected]. If you disagree with our policies, please do not use our Services.

What Information Do We Collect?

We collect personal information from you when you voluntarily provide it to us, such as when you register for our Services, express interest in our products or services, participate in activities on the Services, or otherwise interact with us.

The type of personal information we collect depends on your interactions with us and the Services, the choices you make, and the products and features you use. This may include:

• Names
• Phone numbers
• Email addresses
• Physical addresses
• Billing addresses

Sensitive Information: We do not collect sensitive information, such as social security numbers, or other data not necessary for the operation of the Company’s business.

Payment Information: If you make a purchase, we may collect information needed to process your payment, such as your payment instrument number and security code. All payment information is stored by our payment processors, and their privacy policies can be found on their respective websites.

It is important that the personal information you provide is accurate, complete, and up to date. You are responsible for informing us of any changes to your personal information.

Information Automatically Collected

When you visit, use, or navigate our Services, certain information is automatically collected. While this information does not reveal your specific identity (e.g., name or contact details), it may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical data. This information is primarily needed to maintain the security and operation of our Services, and for internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies.

The Types of Information We Collect:

Log and Usage Data: This is service-related, diagnostic, usage, and performance data that our servers automatically collect when you access or use our Services. It is logged in files and may include details like your IP address, device information, browser type and settings, and information about your activity within the Services (such as timestamps, pages/files viewed, searches, and other actions you take, such as feature usage), as well as device event information (such as system activity, error reports, and hardware settings), depending on your interaction with us.

How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services. These may include:

• Facilitating account creation and authentication, and detecting fraudulent activity.
• Using your information to request feedback and communicate with you about your use of our Services.
• Processing your information as necessary to protect vital interests, such as to prevent harm.

What Legal Bases Do We Rely On To Process Your Information?

We process your personal data only when we have a valid legal reason, such as your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to serve our legitimate business interests.

If You Are in the EU or UK, This Section Applies

The GDPR and UK GDPR require us to explain the legal grounds on which we process your personal data. Therefore, we rely on the following legal grounds:

• Consent: We may process your information if you have given us permission to do so for a specific purpose. You have the right to withdraw your consent at any time by contacting us through the contact form or by emailing [email protected].

• Legitimate Interests: We may use your information if it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms.

• Legal Obligations: We may process your information where we are legally required to do so, such as in cooperation with law enforcement or regulatory agencies, to protect our legal rights, or to use your information as evidence in legal proceedings.

• Vital Interests: We may process your information when it is necessary to protect your vital interests or the vital interests of another person, such as in situations involving potential threats to safety.

If You Are in Canada, This Section Applies

In Canada, we are only permitted to process your information with your consent (whether express or implied) or where otherwise allowed by law. You have the right to withdraw your consent at any time.

In some cases, we may be permitted to process your information without your consent, such as when:

• It is in an individual’s best interest and obtaining consent is not possible in a timely manner.
• It is necessary for fraud prevention or investigation.
• It is required for a commercial transaction under specific conditions.
• It is provided in a witness statement necessary to evaluate and settle an insurance claim.
• It is necessary to identify injured, ill, or deceased individuals and communicate with next of kin.
• There are reasonable grounds to believe that an individual may be a victim of financial abuse.
• Collecting and using information with consent would compromise the availability or accuracy of the information, and it is necessary for an investigation of a breach of an agreement or a violation of law.
• Disclosure is required by law, such as in response to a subpoena or court order.
• The information was created in the course of employment, business, or profession, and is consistent with the information’s original purpose.
• The information is used for journalistic, artistic, or literary purposes.
• The information is publicly available and required by law.

When and With Whom Do We Share Your Personal Information?

We may share your personal information in the following situations:

• Business Transfers: Your information may be shared or transferred in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

• Working with Vendors: We work with various third parties to provide our Services. We may share your personal information with these third parties to ensure compliance with our Terms & Conditions and to protect against fraud or manipulation involving our Company or third parties.

Do We Use Cookies and Other Tracking Technologies?

We may use cookies and other tracking technologies (such as web beacons and pixels) to collect or store information. You can learn more about how we use these technologies in our Cookie Notice, which also provides you with options to decline certain cookies.

We also use various tracking methods such as Google AdWords, Meta Advertising, and Google Analytics to collect and store data on user interactions with our websites.

How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary or permitted by law, including for tax, accounting, or other legal purposes. When we no longer need your information for our business purposes, we will delete or anonymize it. If deletion is not possible (for example, because your information is stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational measures to protect the personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information.

Although we do our best to protect your personal information, the transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to such minor’s use of the Services.

If we learn that we have collected personal information from users under 18 years of age, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at [email protected].

What Are Your Privacy Rights?

In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. These rights may include:

• Requesting access to and a copy of your personal information.
• Requesting corrections or deletions.
• Restricting the processing of your personal information and data portability (if applicable).
• Objecting to the processing of your personal information under certain circumstances.

If you wish to exercise any of these rights, please contact us. If you are in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. Their contact details can be found here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are in Switzerland, the contact information for the data protection authorities is available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing Your Consent:

If we are processing your personal information based on your consent, whether express or implied under relevant law, you have the